Impression Recruitment are eagerly supporting a very progressive and innovative business based in Knaresborough, who have a strong and passionate working culture whilst believing in creating the very best opportunities for their people. Our client is now looking to add a Credit Controller to their team on a permanent full-time basis who will take responsibility for the efficient recovery and effective management of debt across the client base. You will have a proactive approach, exceptional verbal communicative skills and a natural ability to build rapport and speak with customers about their invoices to ensure a smooth running of service across the business. You will ideally have 2 years’ experience as a Credit Controller, and you’ll be joining at an exciting time where there’s scope to add value by improving the processes to help better shape the financial control of the business.
Your core duties will be:
- Owning the responsibility of monitoring trade account balances and chasing customers for any overdue debts.
- Making contact via phone to resolve any customer issues and providing consistency of service for our trade customers by collaborating and liaising with key department to address any issues.
- Managing disputes and possessing the ability to resolve queries in order to achieve payment resolve.
- Formalising and implementing credit control processes.
- Sending out customer statements in a timely manner.
- Processing sales invoices for the group and ensuring customers receive their invoices.
- Processing credit applications from customers.
- Reporting any overdue debts to our credit insurers.
- Reporting the Debtors position to the leadership team and board of directors.
- Maintaining and improving relationships with customers.
- Ad-hoc responsibilities (maintaining inboxes etc).
Key qualities and experience required:
- Credit Control experience (ideally 2 years’ experience).
- Microsoft Office experience (Excel & Word).
- Experience using Sage 200 (preferable).
- Excellent customer service with a confident and professional telephone manner.
- Proactive in customer contact approach and a positive attitude.
- Great communicator at all levels to achieve a positive solution (externally and internally).
- Ability to chase high volumes of debt, whilst maintaining and developing key customer relationships.
- Basic Ledger understanding.
- Analytical skills and excellent attention to detail.
- Manage more than one deliverable at any one point in time.
- The ability to work as a team but also independently.
- Reliability and accountability to get the job done to the best standards possible.
- Ability to be assertive and professional when dealing with difficult situations.
In return as a successful Credit Controller you will receive a salary of £25,000 – £28,000 per annum, with a hybrid working pattern available once the initial 6 month probation period has been completed. If you are looking to join an innovative business who are known for having some of the best employee perks in the area, apply today!