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FANTASTIC new role as Customer Helpdesk Advisor at busy and expanding Harrogate company.

Record all enquiries/new sales on the inhouse system
Provide the customer with a quotation in accordance with internal procedures
Processing orders
Transfer of information between all relevant colleagues
Provide clear and accurate information to the Technical team when dealing with works requiring products
Liaising with the customer to agree dates and ensure they receive regular updates and exemplary customer service throughout the process
Should any issues arise, ensure all logs and processes are followed
Provide information to the management team, in an accurate and timely manner
Ensuring that all processes are followed and that business systems are kept up to date
Associated administration and ad hoc duties

Required Skills and Experience:
Exceptional communication skills and good telephone manner with ability to keep calm under pressure
Accuracy and attention to detail
Pro-active approach, with aptitude for problem resolution
Ability to follow processes through to completion
Organised and methodical, with ability to multi-task and prioritise own workload
Team Working, with an understanding of the wider business implications
Computer literate – particularly with in house systems and Microsoft office

Great opportunity!!! Email your CV today!!

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