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This is an exciting opportunity to join an extremely successful business who are highly regarded in their sector! As a business they now have an opportunity for a Customer Service Manager to join their dedicated and committed team who only aim to overachieve and deliver in all areas.


Key Responsibilities:

  • Responsible for the UK team but will also champion the provision of seamless services across both the UK and Ireland, working with other remote teams
  • Keep accurate customer interaction records and document any actions taken
  • Compile data to create accurate reports
  • Create a positive and educated team environment where the team can excel through encouragement and empowerment
  • Ensure the team are trained across all product areas and can assist and inspire customers
  • Setting a clear vision and deploying strategy
  • Develop service procedures, policies and standards
  • Analyse performance statistics and look at areas for improvement
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve targets of service delivery and support to customers
  • Adhere to and manage the approved budget


Qualities required:

  • Previous Customer Service Manager experience
  • Excellent management methods and techniques
  • A team player who enjoys their work and thrives amongst other team members
  • Strong client-facing communication skills
  • Eagerness and desire to learn whilst showcasing your own existing experience
  • Great stakeholder management and ability to influence
  • Knowledge of customer service technologies
  • A close eye for process improvements
  • Ability to create solutions, not problems
  • Experience of establishing KPI’s and managing workplans


What’s on offer:

  • £30,000 – £40,000 annual salary
  • Training and career development
  • Perkbox including hundreds of discounts, free perks, gym discounts and so much more!
  • Cycle to work scheme
  • Free parking



Job Overview