Impression Recruitment are proudly working with an industry leader based in Guiseley who are now seeking to add to their established and experienced team. Our client would like to secure a passionate Customer Service Representative to join their busy and varied department to supply the best customer journey possible!
Duties to include:
- Handling inbound telephone calls from customers, dealing with enquiries
- Making various forms of internal communication throughout the business to ensure the customer is kept fully up to date
- Accurately inputting and updating data recorded on the internal system.
- Deliver timely updates to all clients regarding the status of their order.
- Making proactive calls to customers regarding updates, response from initial enquiries etc.
- Actioning any complaints received.
- Working with the senior team regarding any potential department improvements relating to service delivery.
To be considered for the role you must:
- Have previous customer service experience ideally telephone/ office based.
- An excellent telephone manner; professional, empathetic and positive.
- Complaint handling would be desirable.
- Good IT skills to be able to manage a large database of information.
This role offers a salary dependant on experience between £18,000 – £20,000 with working hours Monday to Friday 9am – 5.30pm.
A great team is awaiting your application!