Our client is a well-established and professional organisation who is looking to recruit a Customer Service / Sales Executive. You will be the first point of contact with customers, understanding their needs and building strong relationships. You will be responsible for processing customer orders which can include a mix of items, so this requires excellent attention to detail and clear communication.
The position will initially be focused within the customer service department and with time will also involve two hours per day of proactive calling to generate appointments for the external sales team from both an existing and new client base where you will be working to agreed KPI’s.
Answering the phone and redirecting calls to other departments
Helping customers with enquiries, price requests and product questions
Processing customers’ orders and agreeing delivery dates by phone and email
Liaising with other departments to progress orders and update customers
Recognise when a customer is unhappy and take responsibility to ensure all queries are resolved in a satisfactory timescale
Reporting to the Sales Office Coordinator with agreed KPI’s each week
Good communication skills with a professional approach
Strong attention to detail, and good IT skills
Keen to learn and share technical product knowledge
Receive feedback in a positive manner and demonstrate a “can do” attitude
Excellent opportunity to join a friendly and successful team! Email your CV today!