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Fantastic opportunity now available for someone to join a well established and respected SME based in Guiseley who are on the lookout for a Customer Service Team Leader. This role will involve effective management of existing team members and team processes to ensure the company’s outstanding customer service levels are promoted!

 

Duties to include:

  • Create, lead and manage an ever-evolving team promoting continual development against industry recognised accreditations.
  • Performing regular reviews and on-going performance management.
  • Managing and resolving any escalated customer complaints, ensuring the customer is treated in line with the company standards.
  • Complete reporting, root cause sourcing and analysis to improve existing systems and processes.
  • Internal and external company SLA reporting and management.

 

To be successful in this role you will need:

  • Proven experience as Team Leader/ Manager within a customer service environment
  • Ability to manage a demanding workload
  • Strong understanding of IT systems and their benefits
  • Working knowledge of MS Office
  • Showcase passion and enthusiasm for what you do
  • Positive mentality
  • Eager to promote best standards

 

This role is to operate Monday – Friday 9am – 5.30pm with a salary offering of £25,000 – £30,000 plus company benefits.

 

Apply Today!

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