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Want to work in a company where the staff are truly valued?  Read on…

Our FANTASTIC client is seeking to add to their talented customer experience team.  They require a German speaking Customer Service Executive.

The ideal candidate will have proven customer service experience as well as being able to develop the existing customer relationships. Your role is to deliver an exceptional and consistent quality service and experience for the valued German customers. Your responsibility is to demonstrate customer service excellence by advising efficiently and effectively to all customer’s enquiries and taking pride in delivering exceptional customer care and satisfaction.

Main responsibilities
·Deliver outstanding customer experience through incoming and outgoing telephone calls, chat and email enquiries
·Identify and resolve customer queries regarding products, service or delivery in line with my clients policies and go the extra mile for customers.
·Processing new orders, replacements and issue refunds
·Accurately record notes on details of enquiries, comments and complaints and of action taken, in a concise manner. Offer expert advice and satisfy the customer promptly.
·Prepare quotes – provide pricing and delivery information and follow up on quotes to complete the sale in a timely manner.
·Manage and be accountable for all company and product reviews
·PayPal; monitor customer discrepancies and ensure all failed payments/refunds are dealt with on a daily basis
·Monitor duplicate orders and merge duplicate accounts on a daily basis
·Manage and organise own workflow to meet customer timeframes and own workload and responsibilities.
·Communicate and coordinate with internal departments and external partners (such as warehouse, couriers) to resolve customer queries, make requests, etc.
·Account management of specifically allocated areas of the business where appropriate.

SKILLS & EXPERIENCE:

·Experience working with and dealing with customers
·Process oriented
·Excellent attention to detail
·Good IT skills
·Organised and methodical with excellent administrative skills
·Willingness to learn new skills
·Good team player
·Personable
·Fluent in German (Native) and English – both orally and written (German native would be an advantage)
·Good MS Knowledge Word (some Excel), Microsoft Outlook
·Accurate keyboard skills
·Knowledge of eBay/Amazon – Training will be given
·Excellent customer service skills
·Experience of retail sales

Sound like the new role for you?  Email your CV today!!!

 

 

 

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