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Our FANTASTIC client is looking for a Marketplace Assistant to join their enthusiastic, highly motivated team.

Based at the HQ in Harrogate and as part of this energetic team, you will play a key role in growing the on-line/ e-commerce business in Europe, with a particular focus on the UK and  Germany.

You will deliver exceptional customer service excellence by dealing with and advising on a variety of customer enquiries. This role would suit someone who is hardworking, enthusiastic, has a keen eye for detail and is able to work closely with other team members.

What they require:

  • Fluency in German and English
  • Experience in creative writing
  • Internet trading/ Amazon/ eBay/ e-commerce experience an advantage though full training will be given
  • Computer Literate – Excel, Microsoft Outlook, Word
  • Accurate typing skills
  • Customer service mind-set
  • Willingness to learn new skills

 

Your main responsibilities will include:

 Marketplace Assistant:

    • Assistant managing tasks on Amazon, e.g.:
      – Answer to product review / report faults
      – Customer feedbacks
      – Create Amazon shipments
      – Create/follow up/resolve Amazon cases
      – Store Front on Amazon
      – Product uploads / Fix product pages / creativity
      – Report Campers (product pages, photos)
    • Assistant managing tasks on eBay and learning about eBay tools (i-ways / eBay Vero program)

 

Customer Service:

  • – Responding to emails
    – Inbound phone calls
    – Taking orders
    – Processing returns

 

Varied and busy role with no two days the same!  Sound like the new role for you?  Email your CV today!!

Job Overview