Our client, a leading managed IT services provider is seeking a Resource Co-ordinator to join the team in Harrogate.
You will work closely with the project management team which will include planning, scheduling and prioritising resource bookings. We are looking for someone who has a level of technical understanding who will understand technology and skill sets required for specific work.
You will have responsibility for overseeing resource scheduling for both internal project engineering resource and 3rd party engineering resource.
You will ideally have the following experience:
Knowledge of IT technologies – network, voice, cloud would be desirable
Experience of leading Telco providers – not essential
Experience in managing customer escalations demonstrating ownership through to resolution
Able to build key relationships both internally and externally
Good organisational skills
Ability to work under pressure
Excellent customer service skills with a customer focused attitude
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results.
Excellent opportunity to join this fast growing Harrogate company! Email your CV today!