EXCELLENT opportunity to join a well established Harrogate company working in their busy Service Department as a Service Administrator.
Managing and processing all administrative tasks in relation to the department. Duties will include the following:
Service Administration – Certificates, Life Cycle, Send out, Upload and maintain website, File Documents
Service Contracts – Ensure all inspections are on an up to date contract
Capital Equipment Serial Numbers – Type and file
Parts Return to Suppliers (warranty or otherwise) – Liaise with supplier, customer and manage process
Diary Management – arranging for the staff to attend sites and detail information within the appointment such as address, contact, telephone number and details of the visit.
Liaise with customers re any issues, orders or queries and ensure processed to completion
Process all documentation efficiently and maintain records in accordance with service and ISO procedures
Follow up visits for repairs/servicing are timely and to customer satisfaction.
Liaise effectively with Departments to ensure quality customer service is maintained
Any customer service issues are dealt with in a timely and professional manner including feedback to the relevant business areas
Capable, enthusiastic and have excellent attention to detail
Strong team player with ability to build productive customer relationships and communicate with people at all levels
Work well under pressure, multitasking & multiple deadlines simultaneously
Thrive whilst working both autonomously and as part of a team
First class administrative skills gained working in a varied and busy environment
Excellent telephone manner
Excellent organisational & time management skills
Strong knowledge of Microsoft Office and CRM systems
Sound like the new role for you? Email your CV today!